My water meter box is full of water, is it leaking? We offer detailed instructions on how to shut off the water to your home at the meter.ġ1. Meters that have been locked for non-payment will only be turned on during regular business hours.ġ0. Please keep in mind this number is for emergencies only. The software and billing system doesn’t allow customer to determine their billing date.Įmergency services such as a water meter leak, water main break, fire hydrant leak, or clogged or overflowing sewer main, please call 50. This information is entered into the software the city utilizes for billing. Each zone has a specific meter read week, billing date and due date. Can I change the due date on my utility bill? The charge recovers the additional cost of energy and pump capacity necessary to move water to the higher elevations.Ĩ. Unless something changes such as guests staying over or a customer going away on vacation, it is not uncommon for the water usage to stay within the 748 gallon range.Ī “booster pump charge” is assessed to customers who reside in higher elevation zones and is based on the size of the customer’s meter. Some customers have a very specific daily routine which carries over to a consistent use of water in their homes. Water consumption is measured in Centum cubic feet (CCF). If you wish to use your checking account without a debit card, learn more about our various payment options in the PAYMENT OPTIONS section.Ħ. Checking accounts will not be registered for online payments. Please remember that when registering online your LAST NAME MUST BE IN CAPITAL LETTERS. You will need a credit or debit card with a Visa, MasterCard or Discover logo imprinted on the card. Visit and register for online billing, payments and automatic withdrawals. Those customers who are receiving two bills are NOT being charged twice for utility services.Ĭlean Water Services is a water resource management utility committed to providing innovative wastewater treatment and storm waters services. In areas where the City provides only sewer services and water service is provided by Tualatin Valley Water District (TVWD), customers will receive two bills, one from the City of Tigard for sewer service and one from TVWD for water service. In areas where the City provides only water services and sewer services is provided by Clean Water Services, customers will receive two bills, one from the City of Tigard for water service and one from Clean Water Services for sewer service. Why do I receive a bill from multiple providers: City of Tigard, Clean Water Services or Tualatin Valley Water District?Ĭertain parts of the City will have their water and sewer services provided by two separate providers. No, we do not require deposits for new customers.ģ. How do I start or stop my utility services?Ĭall our office between the hours of 8 AM – 6 PM, Monday through Thursday at 50.Ģ. Where can I find more information about water supply and conservation?ġ.How often is my meter read by the city?.Will the city search for leaks on my property?.My water meter box is full of water, is it leaking?.How do I shut off my water at the meter?. ![]()
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